Support Technician

  • MJM Recruitment
  • Johannesburg, Gauteng, South Africa
  • Apr 21, 2017
Permanent Information Technology

Job Description

Job Function

-To provide IT Technical support and administration to the internal users of the company

 

Job Related Knowledge:

- Microsoft Office

Essential

 

Additional Requirements:

Certifications:

- A+/N+

Essential

- MCSA

Essential

- ITIL Foundation

Desirable

 

Qualifications Type Description

-GRADE 12

Essential

 

Key Performance Areas

Human Capital

Development Activities

-To ensure that all allocated and agreed development activities are successfully completed within the SI policy and procedure framework.

Internal Processes

IT Health Checks

-To perform health checks on IT infrastructure as per policies and procedures prescribed on a daily basis

Attend Support Calls

-To attend to all support calls according to the prescribed procedure on a daily basis as logged in the relevant call logging system

Vendor Health Checks

-To ensure weekly health checks have been performed by the vendors according to the set policy and procedure

Project Tasks

-To attend to all project tasks as prescribed the project plan on a weekly basis

Audit IT Infrastructure

-To audit the end to end IT infrastructure as per prescribed policies and procedures on a quarterly basis

Clean IT Infrastructure

-To clean up the end to end IT infrastructure based on the audit finding on a quarterly basis

Disaster Recovery

-To participate in the annual disaster recovery test

IT Support and Administration

-To provide ad hoc IT support and administration as and when requested by the internal users and auditors

 

Experience

-Desktop Support Essential

Competencies Required

-Communication

-Commitment to Personal Growth

-Compliance

-Networking and Connecting to People

-Organising

-Personal Resilience

-Problem Definition and Analysis

-Team Work

Reference

MJM 5180

Job Level

Skilled

Salary Range

Negotiable