Support Technician

  • MJM Recruitment
  • Stanger, KwaZulu-Natal, South Africa
  • Apr 21, 2017
Permanent Information Technology

Job Description

To provide professional onsite support for (Stanger). Ensure the SLA's are met and liaise with 3rd party vendors and service providers when required. To provide an onsite support service for the customers on, servers, printers, switches, routers and desktops. To ensure that all locally assigned incidents, requests and changes are actioned and cleared daily, updated accurately, reassigned or closed appropriately, and are delivered to global standards as set by Service Delivery. To create and develop trusting relationships with the client (Client satisfaction) and any 3rd party vendors who also provides services to the customer. 

To administer, maintain, be accountable and troubleshoot the network consisting of servers, pc's printers, switches, hubs, routers and UPS

To be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion.

Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.

Manage the distribution and retention of data on various storage devices.

Undertake a regular service program, including support of operating systems.

Installing approved software and hardware connecting users to networks and providing initial training.

Facilitate all cabling needed with an approved cabling company.

Ensuring users efficient and effective utilisation of applications and equipment

Establish and control systems access and security

Monitor systems in order to optimise performance and to initiate recovery action after system failures

Assist the customer concerning replacement of outdated equipment and software

Prepare site monthly reports.

Ensure that the site at all times complies with customers audit as well as group standards.

General housekeeping to be done of the computer room, computer cabinets and cabling to client’s  Group's standards

Manage all IT assets onsite.

Ensure Daily Health Checks are completed and reports submitted to the Ops team on daily basis.

Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues

Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS)

Professional conduct including excellent communication etiquette to all internal and external clients.   

 

Job Requirements

Matric, A+ N+ with MCITP - Essential

CCNA - Desirable

Back office applications - 3 Years – Essential projects

Server installation 2003 / 2008 R2 - 1 Year - Desirable

Exchange 2003 / 2007 - 1 Year - Essential

Windows 7  / Office 2007/2010 - 2 Years - Essential

Networking Hardware - 2 Years - Desirable

Virtualisation- 1 Year - Essential

Terminal Server - 1 Year - Desirable

Backup technologies - 1 Year - Essential

HP Product experience - 2 Years - Desirable

Own transport - Essential

Knowledge of Maintenance and Support of Desktop user environment - Essential

Knowledge of Maintenance and Support of Server environment - Essential

Knowledge of Maintenance of San Environment - Desirable

Knowledge of Microsoft Applications user and Backoffice - Essential

Knowledge of Wi-fi and Radio based systems - Desirable

Knowledge of Networking - Essential

Customer communication skills and developing customer loyalty - 10/10

Adaptability and reliability - 9/10

Time management - 10/10

Initiative, ownership and quality - 9/10   

Reference

MJM 5191

Job Level

Skilled

Salary Range

Negotiable