MJM Recruitment

29 job(s) at MJM Recruitment

MJM Recruitment Durban, South Africa
Sep 20, 2018
Permanent
Learning & Development Administrator People Practitioner: Learning, Development and Performance Management Minimum Requirements Certificate/ Diploma in Human Resources OR Learning and Development OR other related field. 3- 5 years’ experience working within a Human Resources or related role. Proficiency in MS Office Specific Operational Requirements The successful candidate will be required to work an 8 hour day between 08h00 to 16h00. The successful candidate may be required to work overtime to meet the business needs Key Performance Areas Coordination and administration of learning and development (L&D) activities. Assist in the development and facilitation of knowledge management practices. Assist in the development and implementation of an integrated Performance Management framework. Management Information/ Reporting. Financial Administration Competencies Monitoring and evaluation Decision making Communication skills Fostering teamwork Goal oriented Problem solving Effectiveness Efficiency Detail oriented Punctuality and timeliness Organisational commitment Service Delivery Innovation Customer Service Orientation
MJM Recruitment Durban, South Africa
Sep 18, 2018
Permanent
SALES COORDINATOR   PR and Brand Officer to Promote ongoing publicity for the CLIENT brand and create PR campaigns around station initiatives. To provide general administrative support to Account Executives and Sales Management   Provide administrative support to Account Executives and Management Communicate with AE’s regarding proposals, bookings, order confirmations and missing material Assist AE’s in the completion of the creative process: Submit creative briefs to scriptwriter Submit draft scripts for approvals Book Adfac for recordings Complete a weekly billing check to ensure that billing correlates with contracts Source audio from tracker when required Compile media schedules when required Meet with clients when required Print, bind and laminate documents when required Maintain an accurate and up-to-date filing system 2 . Liaise with the Mediamark Finance team to ensure effective account management Review all credit applications to ensure accuracy and provision of required detail Submit credit applications to Mediamark via email or fax, and the original copy to the ECR Sales Administrator Assist the Mediamark finance team and AE’s in collecting missing or additional information for credit applications/ approvals Follow up on account approvals Request pro-forma invoices for first time advertisers, or advertisers who not have an account with Mediamark Provide Mediamark with supporting documentation when requesting invoices Provide superior client service to all ECR clients Attend to client queries and provide point of contact and liaison with clients in the absence of Account Executives and Management To ensure Confirmation Contracts are sent to clients within 48-hours of booking received To ensure material is received in accordance with our traffic deadlines Assist in executing the Agency CRM Strategy Assist our CRM Officer when setting up for presentations and workshops Assist our CRM Officer in sending invitations or following up on RSVP’s when required Maintain an up-to-date client database To create accounts and contacts in the CRM database, and ensure they are updated timeously. Assist in the successful hosting and execution of the Brand Xpand program Prepare folders and paperwork for AE’s and Management, for each Brand Xpand session Print labels for guests Call all clients attending before each session commences, confirming their attendance and that they have accurate directions Usher guests to their AE’s on arrival Check all contracts and ensure it’s completed accurately Communicate all missing information with the AE and follow up to ensure it is received within 1 month post Brand Xpand Assist the Brand Xpand Project Manager with the allocation of weeks for the duration of the contract Prepare folders and paperwork for AE’s and Management, for each Brand Xpand session Print labels for guests Call all clients attending before each session commences, confirming their attendance and that they have accurate directions Usher guests to their AE’s on arrival Check all contracts and ensure it’s completed accurately Communicate all missing information with the AE and follow up to ensure it is received within 1 month post Brand Xpand Assist the Brand Xpand Project Manager with the allocation of weeks for the duration of the contract  
MJM Recruitment Durban, South Africa
Sep 18, 2018
Permanent
PERSONAL ASSISTANT   Personal Assistant to perform secretarial, clerical and other administrative tasks in support of the Station General Manager and Management Team • Administrative support to Station General Management Diary Management of Station General Manager (SGM) Replying to Invitations and arranging meetings / luncheons meetings Book relevant function rooms for meetings. Arranging catering for meetings, if needed Attending to stationery needs for SGM’s office Arrange Company Vehicle for SGM, when needed. Screen telephone calls Collating and submitting SGM expense and Claims- Credit card/Petty Cash/ Travel Sorting of documentation for SGM and confidential matters for Executive Management. General Office Administration for Station Maintain an organised filing system Sorting of incoming mail and distribution. Collating agendas for all meetings. Typing and distribution of minutes, reports and documentation. Receiving, sorting, replying to and forwarding all correspondence to relevant parties. Attending to queries from public and staff Receiving, seating and providing guests with refreshments. Arranging Collection/ Distribution and logging of all event tickets to staff. Gather documentation for ICASA Annual report and distribution. Dealing with NAB correspondence/ notices Laminating of documentation and distribution. Binding of all monthly reports reding matter and distribution Ambassador for SGM’s office Serve as an ambassador for SGM’S office by fostering, good relationships with management team, Clients Board and all SGM’s Contacts Administrative support for the Manco Team Providing secretarial support to Manco Team AdHoc Administration Administrative support for the Technical department Providing Secretarial support to Technical Manager AdHoc Administration Travel arrangements for Station Clients, Staff and related  Client Employees and Clients Sourcing of flights Book flights with travel agent, get confirmation and give to traveller. Book Vehicle (if required) Book Suitable accommodation via internal process. Attend to travel and accommodation arrangements for managers and consultants from overseas. Arrange transport for board members and visitors to and from airport. Ad-hoc support on Station Projects Preparation of presentations, reports and board packs Minuting of Meetings Document Management  
MJM Recruitment Pinetown, South Africa
Sep 17, 2018
Permanent
BRANCH OPERATOR Position overview / summary:    Provide management of vehicles and drivers to clients / general administrative support / costing, capturing and filing. Job description (role responsibilities and key activities):  -              Customer Service -              Costing of Rental Agreements -              Despatching and Collection of vehicles -              General Branch Administration -              Monitoring of the Fleet daily (COF’s, services, damages, recovery) -     Month End Reports -              Cost Control -              Management of the SOP’s in the Procedure Manual to ensure the smooth running of the branch    -              Attend to / provide, call outs / after hour service to clients. -              Security (keys, vehicles, yard). Qualifications:-              Matric Experience:-              Minimum 2 to 5 years’ experience in Transport Management or Rental              Knowledge on MS Office              Able to meet administrative demands and deadlines Skills/Attributes: -              Good communication skills              Problem solving skills              Attention to detail              Leadership Skills (staff motivation & growth)              Knowledge of Dangerous Goods and Crane Operating – would be an advantage              Able to work under pressure              Confident              Neat     -              Must have own vehicle. -              Drivers’ license – minimum 3 years -              Be prepared to work after hours and weekends as and when requested / required.
MJM Recruitment Durban
Sep 14, 2018
Permanent
ACCOUNTS CLERK Key Performance Areas:   Preparation of daily/weekly/monthly reports Preparation of weekly/monthly journals GL reconciliations Analysis of AS400 and other reports Miscellaneous claims and charges Monthly expense tracking Interaction with stores/head office and other various departments. Compilation of reports Filing/sequence control Ad hoc queries   Competencies Required: Matric (HG Maths & HG Accounting compulsory) Accounting qualification or studying towards an accounting qualification SAP experience Good communication skills High level of numeracy and accuracy Working knowledge of accounting principles & VAT Accurate with attention to detail and sense of urgency Ability to cope with and meet extreme deadline pressures Highly computer literate with thorough working knowledge of Excel Flexible and adaptable to an ever-changing work environment – rotation of duties is compulsory Administrative orientation advantageous  
MJM Recruitment Durban
Sep 11, 2018
Permanent
ACCOUNTS CLERK Key Performance Areas:   Preparation of daily/weekly/monthly reports Preparation of weekly/monthly journals GL reconciliations Analysis of AS400 and other reports Miscellaneous claims and charges Monthly expense tracking Interaction with stores/head office and other various departments. Compilation of reports Filing/sequence control Ad hoc queries   Competencies Required: Matric (HG Maths & HG Accounting compulsory) Accounting qualification or studying towards an accounting qualification SAP experience Good communication skills High level of numeracy and accuracy Working knowledge of accounting principles & VAT Accurate with attention to detail and sense of urgency Ability to cope with and meet extreme deadline pressures Highly computer literate with thorough working knowledge of Excel Flexible and adaptable to an ever-changing work environment – rotation of duties is compulsory Administrative orientation advantageous  
MJM Recruitment Ballito, Dolphin Coast, South Africa
Sep 06, 2018
Permanent
Branch Manager – Ballito   Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A BRACNH MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA   SALARY: Highly negotiable depended on qualifications, experience.      
MJM Recruitment Richards Bay
Sep 06, 2018
Permanent
Branch Manager – Richards Bay   Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A BRACNH MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA   SALARY: Highly negotiable depended on qualifications, experience.      
MJM Recruitment Richards Bay
Sep 06, 2018
Permanent
Assistant Branch Manager – Richards Bay   Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A ASSISTANT BRACNH MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA   SALARY: Highly negotiable depended on qualifications, experience.      
MJM Recruitment Pietermaritzburg, South Africa
Sep 05, 2018
Permanent
Assistant Branch Manager – Pietermaritzburg    Assistant branch Manager prides themselves on the following:   Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A ASSISTANT BRANCH MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA   SALARY: Highly negotiable depended on qualifications, experience.    
MJM Recruitment Ballito, Dolphin Coast, South Africa
Sep 05, 2018
Permanent
Assistant Branch Manager – Ballito / Sheffield Beach    Assistant branch Manager prides themselves on the following:   Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A ASSISTANT BRANCH MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA   SALARY: Highly negotiable depended on qualifications, experience.    
MJM Recruitment Richards Bay, South Africa
Sep 05, 2018
Permanent
LIQUOR STORE MANAGER – RICHARDS BAY     We are Looking for an experienced Liquor Store Manager (Ideal candidate must have Matric or Grade 12, contactable references and a clear Criminal and Credit record it is essential. On offer is a basic salary and all the big company benefits such as Provident Fund and Medical Aid, and store discount
MJM Recruitment Ballito, Dolphin Coast, South Africa
Sep 05, 2018
Permanent
LIQUOR STORE MANAGER – BALLITO     We are Looking for an experienced Liquor Store Manager (Ideal candidate must have Matric or Grade 12, contactable references and a clear Criminal and Credit record it is essential. On offer is a basic salary and all the big company benefits such as Provident Fund and Medical Aid, and store discount
MJM Recruitment Pietermaritzburg, South Africa
Sep 05, 2018
Permanent
LIQUOR STORE MANAGER – PIETERMARITZBURG     We are Looking for an experienced Liquor Store Manager (Ideal candidate must have Matric or Grade 12, contactable references and a clear Criminal and Credit record it is essential. On offer is a basic salary and all the big company benefits such as Provident Fund and Medical Aid, and store discount
MJM Recruitment Durban, South Africa
Sep 04, 2018
Permanent
SUPPORT TECHNICIAN Min Education Required                              Grade 12/Matric                 Qualification Required                  Matric, A+ N+ with MCITP CCNA                  Job Description                To administer, maintain, be accountable and troubleshoot the network consisting of servers, pc's printers, switches, hubs, routers and To be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion. Ensure all procedures such as Health checks, change control and Network documentation is adhered to, up to date and accurate. Manage the distribution and retention of data on various storage devices. Undertake a regular service program, including support of operating systems. Installing approved software and hardware connecting users to networks and providing initial training. Facilitate all cabling needed with an approved cabling company. Ensuring users efficient and effective utilisation of applications and equipment Establish and control systems access and security Monitor systems to optimise performance and to initiate recovery action after system failures Assist the customer concerning replacement of outdated equipment and software Prepare site monthly reports. Ensure that the site always complies with customers audit as well as group standards. General housekeeping to be done of the computer room, computer cabinets and cabling to client standards Manage all IT assets onsite. Ensure Daily Health Checks are completed, and reports submitted to the Ops team on daily basis. Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues Proactive suggestions into site operations with regards to Standard Operating Procedures (SOPS) Professional conduct including excellent communication etiquette to all internal and external clients. Job Requirements                          Back office applications projects Server installation 2003 / 2008 R2 Exchange 2003 / 2007 Windows 7 / Office 2007/2010 Networking Hardware Virtualisation Terminal Server Backup technologies HP Product experience Own transport Knowledge of Maintenance and Support of Desktop user environment Knowledge of Maintenance and Support of Server environment Knowledge of Maintenance of San Environment Knowledge of Microsoft Applications user and Backoffice Knowledge of Wi-fi and Radio based systems Knowledge of Networking Customer communication skills and developing customer loyalty Adaptability and reliability Time management Initiative, ownership and quality                                                
MJM Recruitment Durban, South Africa
Sep 04, 2018
Permanent
NETWORK ENGINEER - DURBAN   Ensure that full disaster recovery plan is always up to date and tested annually Ensure that full disaster recovery plan is always up to date and tested annually Architect, design, implement, support and maintain all information technology infrastructure and net Architect, design, implement, support and maintain all information technology infrastructure and networks of the company Configure and deploy systems in line with applicable standards. Configure and deploy systems in line with applicable standards Perform daily, weekly, monthly and annual tasks as per policies and procedures. Perform daily, weekly, monthly and annual tasks as per policies and procedures Architect, design, implement, support and maintain security protocols and policies Architect, design, implement, support and maintain security protocols and policies   Required Qualifications Std10\Grade 12 Essential MSCE 2000 - Microsoft Certified System Engineer on Windows CCNA, CCNP   Required Skills Network infrastructure Printer support and maintenance Operating Systems maintenance PBX support and maintenance Microsoft Exchange and Active Directory Computer & Server maintenance Back-up solutions Problem solving and decision-making skills Multi-tasking Aptitude for learning and rapidly mastering new applications and technology Strategic thinking Communication (Written and Verbal) - Clear, concise, good command and conveyance of language Technical skills Quality Orientated Trustworthy
MJM Recruitment Durban, South Africa
Sep 04, 2018
Permanent
Purpose of the job: To provide excellent customer service in terms of monitoring customer infrastructure and proactively identifying issues as well as network monitoring and resolving related queries Level of Working/Additional requirements: Drivers Background Check MAIN ACCOUNTABILITIES AND APPROXIMATE TIME SPLIT Customer            33 To liase with business units and management relating to                50 IT problems in order ensure compliance tol To liase with business units and management relating to IT problems in order ensure compliance to legislation, Altron policy and procedure as well as delivering on the Altron customer experience. To communicate and liaise with external and internal      50 clients, suppliers and vendors to ensure compl To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the Altron customer experience. Human Capital   33 To mentor and coach subordinates within the specific area           50 of responsibility according to policies an To mentor and coach subordinates within the specific area of responsibility according to policies and procedures To ensure that all the allocated and contracted development      50 activities (Individual Development Plan) To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework. To comply with all prescribed and relevant policies,          15 procedures, best practices and compliancerequi To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements To proactively monitor security threats and incidents in  14 order to identify security risks, analyse t To proactively monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties according to policies and procedures     To promptly, efficiently and accurately log calls of incidents on the call logging system according 14 To promptly, efficiently and accurately log calls of incidents on the call logging system according to policies and procedures         To trouble shoot logged issues and to update the call logged on the system (communicating withclien      14 To trouble shoot logged issues and to update the call logged on the system (communicating with clients, vendors and suppliers) according to policies and procedures  Follow up on all calls logged until completion/resolved according to standard operating procedures          14 Follow up on all calls logged until completion/resolved according to standard operating procedures          To use the key injection system to insert the correct key into the point of sale terminal according                14 To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures           To handle internal IT support queries and escalate if/when necessary according to standard operating     15 To handle internal IT support queries and escalate if/when necessary according to standard operating procedures                REQUIRED EXPERIENCE Essential              IT service desk   3 Essential              IT Infrastructure, Service and Supp           1 Preferred            Network operating system          1 REQUIRED QUALIFICATIONS Essential              Std10\Grade 12 Essential              A+ Essential              N+ Essential              CCNA Certificate Preferred            SSCP Certificate REQUIRED SKILLS Non-Critical Skills              Interpersonal Non-Critical Skills              Commitment to personal growth and personal resilience Non-Critical Skills              Organisational Non-Critical Skills              Good people interaction skills, at Non-Critical Skills              CCNA Non-Critical Skills              Network and Support Troubleshooting Non-Critical Skills              Vulnerability Management REQUIRED TRAINING Essential              Health and Safety Training To liaise with business units and management relating to IT problems in order ensure compliance. To liase with business units and management relating to IT problems in order ensure compliance to legislation, company policy and procedure as well as delivering on the company's customer experience. To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the company's customer experience. To mentor and coach subordinates within the specific area of responsibility according to policies. To mentor and coach subordinates within the specific area of responsibility according to policies and procedures To ensure that all the allocated and contracted development      To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the company policy and procedure framework. To comply with all prescribed and relevant policies, procedures, best practices and compliance To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements. To proactively monitor security threats and incidents in order to identify security risks To proactively monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties according to policies and procedures To promptly, efficiently and accurately log calls of incidents on the call logging system according To promptly, efficiently and accurately log calls of incidents on the call logging system according to policies and procedures         To trouble shoot logged issues and to update the call logged on the system To trouble shoot logged issues and to update the call logged on the system (communicating with clients, vendors and suppliers) according to policies and procedures  Follow up on all calls logged until completion/resolved according to standard operating procedures Follow up on all calls logged until completion/resolved according to standard operating procedures To use the key injection system to insert the correct key into the point of sale terminal according                To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures           To handle internal IT support queries and escalate if/when necessary according to standard of operating To handle internal IT support queries and escalate if/when necessary according to standard operating procedures                 
MJM Recruitment Durban, South Africa
Sep 04, 2018
Permanent
Install and commission access control, CCTV and data collection systems Troubleshoot and repair faulty systems Update and maintain access software on site Maintain personal time sheets and service records Ensure customers are charged correctly for service call Must have own vehicle KZN Based - Support customers in KZN Travel will be required into Africa for projects and support. Can be required to work after hours Knowledge and Skills Understanding of PC and server operating systems Understanding of the workings and components of a PC / access control system board Ability to design cable layout for access control and time & attendance hardware Able to interpret and follow writing diagrams Able to program and commission Access Control systems Adherence to wiring and installation standards Ability to logically problem solve on site Logical thinker too problem resolution Education, qualifications, experience necessary Matric N3 Electronics certification minimum 2 Years work experience with electronic systems Saflec and Sagem experience advantageous CCTV experience advantageous SQL skills will be advantageous
MJM Recruitment Durban, South Africa
Sep 04, 2018
Permanent
Provide 2nd and 3rd line support to all Bytes clients Provide backup services and support to networking monitoring services (NMS) To administer, maintain, be accountable and troubleshoot client networks consisting of servers, pc's printers, switches, firewalls, routers and UPS’s. Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues outside of your control/abilities but owning the problem to completion. Ensure all calls are logged and be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion of calls. Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate. Installing approved software and hardware connecting users to networks and providing initial guidance. Facilitate all IT 3rd Pty activities onsite where it has an impact on the overall IT service to the client. Establish and control systems access and security. Monitor systems in order to optimise performance and to initiate recovery action after system failures Assist the customers concerning replacement of outdated equipment and software Prepare site weekly and monthly reports. Identify trends and exceptions and provide clear explanations and recommendations. Ensure that the sites at all times comply with customers audit as well as group standards. Assist with general housekeeping in accordance with Bytes standards Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS) Professional conduct including excellent communication etiquette to all internal and external clients. Identify new IT opportunities and feed back to the Bytes account managers. Keep certifications up to date and keep abreast of technology Bytes support and / or should be supporting. Get involved in pre-sales opportunities wherever possible.   KPA and KPI Definition No          Job Objectives (KPA)                      KPI’s      1              To ensure continuous self-development in terms of knowledge and skills in respect to the internal and external customer’s requirements. Human Capital   25           To be competent in the specific internal and external client’s systems, software and hardware requirements. Ensure that all certifications and courses are updated on the skills matrix and provide proof to the Site Operations Manager / Service Delivery Manager within 48 Hours after completion.           60                                                 To ensure that the employee keeps to the work schedule and any deviation must be communicated verbally within a reasonable timeframe to allow for alternative arrangements to be made by the Site Operations Manager / Service Delivery Manager.  Sick leave to be communicated within an hour prior work commencement, annual and sick leave due to planned medical procedures communicated as per BSI leave Policy.                40 2              To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements. Customer                 50           To ensure that calls logged are followed up / escalated, serviced and closed within the agreed SLA.                  20                                                 To identify, log and resolve problems based on trend & exception analyses           15                                                 To ensure preventative maintenance tasks are performed as specified in the task / maintenance schedule.                 20                                                 Ensure that exceptional quality of service and delivery is provided to the Customer & Internal IT Team in accordance with BSI values and commitment.               20                                                 Identify new IT opportunities and feed back to BSI account manager         5                                                 Uphold the BSI standard when interfacing with customers and Ensure continuous communication and feedback is provided to all customers regarding calls logged including IT vendor calls effecting the business.             20 3              To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.   Quality Processes            25           To ensure compliance with internal and external client’s safety and security regulations as well as Occupational Health and Safety Act requirements.                25                                                 To adhere to Internal and External customer’s electronic code of conduct.             25                                                 To ensure that both BSI and Clients best practice, policies, procedures and standards are adhered to by completing and updating the required task lists, checklists and documentation per call/task.            50 Summary of Job Requirements Formal Qualifications Required  Essential / Desirable Matric, A+ N+    Essential Microsoft MCSA Server 2012 – Hyper-V Desirable NetApp / Dell EMC Certified        Desirable CCNP     Desirable Job Related Experience Required              Time Span           Essential / Desirable Server 2012 / 2016           3 Years Essential Exchange 2010 / 2013 / 2015 / 2016         2 Year   Desirable WSUS 2012          2 Years Desirable Networking Hardware   3 Years Desirable Hyper V 2 Years Essential Backup technologies      2 Years Desirable Desktop Windows – Windows 8 3 Years Essential Desktop Office 2010        3 Years Essential Own transport                   Essential Job Related Knowledge Required              Essential / Desirable Knowledge of Maintenance and Support of Desktop user environment   Essential Knowledge of Maintenance and Support of Server environment Essential Knowledge of Maintenance of San Environment Desirable Knowledge of Microsoft Applications user and Backoffice              Essential Knowledge of Wi-fi and Radio based systems       Desirable Knowledge of Networking            Essential Job Related Skills Required          Rating Customer communication skills and developing customer loyalty               10/10 Adaptability and reliability            10/10 Time management          10/10 Initiative, ownership and quality                10/10                
MJM Recruitment Durban, South Africa
Sep 03, 2018
Permanent
To support and maintain all desktop / servers and networking infrastructure in accordance with the client SLA’s. To assist in all ad hoc duties as required and specified in the Job Description. Main Responsibilities / Tasks: Provide 2nd and 3rd line support to all company clients Provide backup services and support to networking monitoring services (NMS) To administer, maintain, be accountable and troubleshoot client networks consisting of servers, pc's printers, switches, firewalls, routers and UPS’s. Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues outside of your control/abilities but owning the problem to completion. Ensure all calls are logged and be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion of calls. Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate. Installing approved software and hardware connecting users to networks and providing initial guidance. Facilitate all IT 3rd Pty activities onsite where it has an impact on the overall IT service to the client. Establish and control systems access and security. Monitor systems in order to optimise performance and to initiate recovery action after system failures Assist the customers concerning replacement of outdated equipment and software Prepare site weekly and monthly reports. Identify trends and exceptions and provide clear explanations and recommendations. Ensure that the sites at all times comply with customers audit as well as group standards. Assist with general housekeeping in accordance with company standards Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS) Professional conduct including excellent communication etiquette to all internal and external clients. Identify new IT opportunities and feed back to the company account managers. Keep certifications up to date and keep abreast of technology company support and / or should be supporting. Get involved in pre-sales opportunities wherever possible. KPA and KPI Definition No          Job Objectives (KPA)                      KPI’s      1              To ensure continuous self-development in terms of knowledge and skills in respect to the internal and external customer’s requirements. Human Capital   25           To be competent in the specific internal and external client’s systems, software and hardware requirements. Ensure that all certifications and courses are updated on the skills matrix and provide proof to the Site Operations Manager / Service Delivery Manager within 48 Hours after completion.           60                                                 To ensure that the employee keeps to the work schedule and any deviation must be communicated verbally within a reasonable timeframe to allow for alternative arrangements to be made by the Site Operations Manager / Service Delivery Manager.  Sick leave to be communicated within an hour prior work commencement, annual and sick leave due to planned medical procedures communicated as per BSI leave Policy.                40 2              To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements. Customer                 50           To ensure that calls logged are followed up / escalated, serviced and closed within the agreed SLA.                  20                                                 To identify, log and resolve problems based on trend & exception analyses           15                                                 To ensure preventative maintenance tasks are performed as specified in the task / maintenance schedule.                 20                                                 Ensure that exceptional quality of service and delivery is provided to the Customer & Internal IT Team in accordance with BSI values and commitment.               20                                                 Identify new IT opportunities and feed back to BSI account manager         5                                                 Uphold the BSI standard when interfacing with customers and Ensure continuous communication and feedback is provided to all customers regarding calls logged including IT vendor calls effecting the business.             20 3              To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.   Quality Processes            25           To ensure compliance with internal and external client’s safety and security regulations as well as Occupational Health and Safety Act requirements.                25                                                 To adhere to Internal and External customer’s electronic code of conduct.             25                                                 To ensure that both BSI and Clients best practice, policies, procedures and standards are adhered to by completing and updating the required task lists, checklists and documentation per call/task.            50 Summary of Job Requirements Formal Qualifications Required  Essential / Desirable Matric, A+ N+    Essential Microsoft MCSA Server 2012 – Hyper-V Desirable NetApp / Dell EMC Certified        Desirable CCNP     Desirable Job Related Experience Required              Time Span           Essential / Desirable Server 2012 / 2016           3 Years Essential Exchange 2010 / 2013 / 2015 / 2016         2 Year   Desirable WSUS 2012          2 Years Desirable Networking Hardware   3 Years Desirable Hyper V 2 Years Essential Backup technologies      2 Years Desirable Desktop Windows – Windows 8 3 Years Essential Desktop Office 2010        3 Years Essential Own transport                   Essential Job Related Knowledge Required              Essential / Desirable Knowledge of Maintenance and Support of Desktop user environment   Essential Knowledge of Maintenance and Support of Server environment Essential Knowledge of Maintenance of San Environment Desirable Knowledge of Microsoft Applications user and Backoffice              Essential Knowledge of Wi-fi and Radio based systems       Desirable Knowledge of Networking            Essential Job Related Skills Required          Rating Customer communication skills and developing customer loyalty               10/10 Adaptability and reliability            10/10 Time management          10/10 Initiative, ownership and quality                10/10