Servipro Staffing Solutions Amanzimtoti, South Africa
Jun 19, 2018Permanent
Facilitator/Trainer - Call Centre - Competitive CTC - Amanzimtoti - Durban Role summary: The role consists of design, development, implementation and facilitation of training, learning and development interventions. To facilitate the delivery of campaign specific product training and interventions as and when required by the business and its clients. Requirements: Minimum educational qualification: Grade 12 or equivalent Assessors and moderators accreditation Experience: 2+ years of hands-on trainer/facilitation a must Significant experience in the design and delivery of Operational Training Knowledge of learning methodologies and programs Training program design, facilitation and training individuals and groups Excellent communication skills (written and verbal) in English Job Duties: Resource Planning – Access Tags, Locker keys, Head sets, etc. Populate training registers for any training intervention Send out invitations to relevant stakeholders participating in the Induction process of new starters Activate all IT request (i.e. Logins, systems, etc. Request stationary and venue for training groups Printing of training material on an ad hoc basis Maintain regular training reporting from daily to weekly and monthly Responsible for handover process of training documents, from training to Human Resources as well as training to operations Successful implementation of operational training programs. 95% of trainees successfully complete their training programs Meticulous maintenance of training records to show compliance and evaluation has been achieved New training design signed off at outline and completion stages before delivery All training materials to be designed to company standards Keep accurate records of Mentoring/Coaching/Support and evaluation of Trainees or trainers being supported/developed Maintain an accurate training database Take ownership for own performance actively seeking opportunities to improve and deliver Assist in the design, implementation and delivery of training interventions/solutions If you have not received a response from us within 3 weeks of submitting your application, please consider your application as unsuccessful.